Warranty Policy
At Boxjoy, we take great pride in the quality and craftsmanship of our products. Our warranty policy is designed to ensure your peace of mind while keeping things simple and transparent.
What’s Covered
Our warranty only covers:
- Manufacturing defects in materials or workmanship.
- Missing parts or items that were part of your original purchase.
If you receive a product that has a genuine manufacturing defect or is missing components, we will be happy to assist you with a replacement or the required parts at no extra cost.
What’s Not Covered
This warranty does not cover:
- Any damage caused by misuse, mishandling, or improper assembly.
- Wear and tear from regular usage.
- Damage due to exposure to water, heat, or external elements unless specified.
How to Claim
To raise a warranty claim:
- Share your order ID and a clear photo/video showing the defect or missing part.
- Once verified, our team will arrange a suitable resolution — either by sending a replacement part or a new unit.
Important Notes
- Claims without valid proof may not be eligible.
- We reserve the right to reject warranty claims that do not meet the above terms.
